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Real Estate Operations & Executive Support Specialist

REAL ESTATE OPERATIONS · EXECUTIVE SUPPORT · REAL ESTATE MEDIA

I support real estate professionals and growing teams across operations, executive support, automation, and real estate media.

Jeremiah Paul Umahag
Available for work
7+Years Exp.
🏠Real Estate
🏠Real Estate
🇵🇭­Philippines
Supports

U.S. Residential Real Estate Operations

Supports a U.S.-based real estate professional with CRM management, transaction administration, marketing execution, social media, client engagement, documentation, and operational systems.

CRM ManagementTransaction Support Social MediaSOP Development MarketingKPI Tracking
How I work

What I Bring to
a Real Estate Business.

Not just task completion — I bring systems thinking, operational ownership, and a proactive approach to every business I support.

📥

I organize the backend.

CRM, contacts, files, documents, trackers, and admin systems — all structured, clean, and easy to navigate.

📢

I keep the marketing moving.

Listings, social media, campaigns, content scheduling, and client engagement — consistently, without needing to be chased.

📝

I support transactions.

Documents, e-signatures, leases, transaction details, and coordination — handled accurately and on deadline.

⚙️

I build systems.

SOPs, workflows, trackers, and repeatable processes — so the business runs the same way every time.

🤖

I look for ways to automate.

I use AI and automation tools to reduce repetitive work and improve efficiency across the operation.

🧠

I don't wait for every instruction.

When I notice a process that can be improved, I look for a better way — and bring solutions, not just questions.

This is what separates a VA from an operations partner.


Specialization

Real Estate Operations
in Practice.

Supports U.S. real estate professionals with the systems, marketing, transaction support, and day-to-day operations that keep their businesses moving.

🗂️

CRM & Lead Management

  • JTEK lead and contact management
  • Lead organization and tagging
  • Follow-up systems
  • CRM data maintenance
  • Database organization
📋

Transaction & Administrative Support

  • ZipForm transaction support
  • DocuSign coordination
  • RentSpree
  • Lease preparation and organization
  • Transaction documentation
  • Deadline and detail tracking
📱

Marketing & Social Media

  • Instagram & TikTok content
  • Listing promotion
  • Open house marketing
  • Just Sold / Closed Escrow campaigns
  • Client engagement
  • Social media tracking
⚙️

Operations & Systems

  • SOP development
  • Process documentation
  • KPI tracking
  • Client review tracking
  • Social engagement tracking
  • Content tracking
  • Workflow organization

Case Study

Real Work.
Real Results.

Case Study

Real Estate Operations & Marketing Support

Supports a busy U.S. real estate professional across daily administration, CRM management, transaction support, marketing, social media, and operational projects.

Client: U.S. Real Estate Professional
Industry: Residential Real Estate
Role: Real Estate Operations & VA
Status: Ongoing

🗂️ CRM & Lead Management

  • JTEK contact and lead organization
  • Lead tagging and database maintenance
  • Follow-up organization and tracking

📋 Transaction Support

  • ZipForm transaction management
  • DocuSign coordination
  • RentSpree processing
  • Lease documentation
  • Transaction detail verification

📱 Marketing & Social Media

  • Instagram and TikTok content creation
  • Listing promotions and campaigns
  • Open house marketing
  • Closed Escrow / Just Sold campaigns
  • Community engagement

⚙️ Operations & Systems

  • KPI tracking dashboards
  • Social engagement tracking
  • Client review tracking
  • Content planning and scheduling
  • SOP development

The Result

"A more organized operational workflow with centralized tracking, repeatable processes, and consistent marketing support — allowing the agent to spend more time focused on clients and real estate production."


The transformation

From Scattered Tasks
to Organized Systems.

BeforeAfter
Leads spread across platforms✦ Organized CRM with tags and follow-up systems
Repetitive tasks done manually✦ Documented SOPs and automated workflows
Manual tracking in scattered files✦ Centralized KPI and performance dashboards
Unorganized contact database✦ Structured, tagged, and maintained database
Random or inconsistent content✦ Planned content calendar and campaign workflow
Repeated questions and re-explaining✦ Step-by-step SOPs and process documentation
Transaction details tracked loosely✦ Accurate, deadline-driven transaction tracking
My goal isn't simply to complete tasks. It's to make the next time easier.

What I offer

Services Built for
Businesses That Want to Grow.

Whether you're a startup, entrepreneur, real estate professional, or growing business — I help simplify your day-to-day through AI-powered automation and reliable virtual assistance.

🤖

AI Automation

Transform repetitive tasks into automated workflows.

  • Workflow automation using Zapier
  • AI-powered business process automation
  • Automated lead routing
  • Email & CRM automation
  • Client onboarding workflows
  • Follow-up sequences
  • Appointment automation
  • Document generation
  • AI-assisted data processing
⚙️

Operations Management

Build systems that keep your business organized.

  • SOP creation
  • Workflow optimization
  • Process documentation
  • Team coordination
  • Project management assistance
  • Administrative workflow improvement
  • KPI and reporting support
  • File organization
  • Business operations setup
📊

CRM Management

Keep your customer data clean and actionable.

  • Salesforce management
  • CRM setup & optimization
  • Contact & pipeline management
  • Lead tracking
  • Data cleanup & import/export
  • Dashboard updates
  • Activity tracking
🏠

Real Estate VA

Specialized support for real estate professionals.

  • Transaction coordination
  • Listing & MLS management
  • CRM updates
  • Client follow-ups
  • Property research
  • Appointment scheduling
  • Document management
  • Marketing coordination
🏠

Real Estate VA

Specialized support for real estate professionals.

  • Transaction coordination
  • Listing & MLS management
  • CRM updates
  • Client follow-ups
  • Property research
  • Appointment scheduling
  • Document management
  • Marketing coordination
📱

Digital Marketing Support

Marketing help without a full marketing team.

  • Social media scheduling
  • Canva graphics
  • Short-form video editing
  • Email campaigns
  • Landing page support
  • Content organization
  • Marketing automation
  • Basic SEO research
📈

Business Productivity Consulting

Identify bottlenecks and improve efficiency across your entire operation.

  • Audit existing workflows
  • Identify repetitive tasks
  • Recommend automation opportunities
  • Reduce manual work
  • Improve team collaboration
  • Create scalable systems

Differentiator

AI & Automation
in Practice.

What separates an Operations VA from the rest is knowing how to use technology to work smarter — not just harder.

🤖 AI-Assisted Operations

  • Research and data gathering
  • Content support and drafting
  • Process documentation
  • Workflow planning
  • Data organization and cleanup

⚡ Automation

  • CRM workflows and triggers
  • Repetitive task reduction
  • Process standardization
  • Administrative workflow optimization
  • Lead routing and follow-up sequences

🛠️ AI Tools I Use

  • ChatGPT
  • Claude
  • Gemini
  • Perplexity
  • Zapier

My advantage: I understand business operations deeply — and I'm comfortable using AI and automation tools to improve them. That's the sweet spot: operational expertise + technology fluency.


Systems thinking

Systems & Process
Documentation.

I turn recurring tasks into clear, repeatable systems so teams can work more efficiently and consistently — every time.

🔍
Task
Identify recurring work
🔍
Task
Identify recurring work
→
🗺️
Process
Map each step
→
📄
SOP
Document clearly
→
🎥
Training
Video + guides
→
🔄
Repeatable System
Scalable & consistent
📌

SOP Development

Process mapping, step-by-step documentation, and 1-page workflow guides that anyone on the team can follow.

📌

SOP Development

Process mapping, step-by-step documentation, and 1-page workflow guides that anyone on the team can follow.

📊

Tracker & Dashboard Design

Centralized KPI, social engagement, content, and review tracking systems built in Google Sheets or Notion.


Portfolio

Work Samples.

Real work from an active real estate operations engagement. Screenshots shown with client permission — client name redacted for privacy.

TikTok social media management
LiveReal Work
MarketingSocial Media

TikTok Growth & Content Management

📍 CA Real Estate🎯 513 Followers❤️ 1,393 Likes
Daily operations tracker
LiveReal Work
OperationsSystems

Daily Operations & KPI Tracker System

A multi-tab Google Sheets system for daily tasks, KPI dashboards, social engagement tracking, client reviews, lead management, and content planning — all in one place.

📊 7 Tracker Tabs✅ Daily Checklists📈 KPI Dashboard
Zillow Premier Agent management
LiveReal Work
CRMPlatform Mgmt

Zillow Premier Agent & Review Management

⭐ 5.0 Rating📍 39 Reviews🏠 108 Total Sales
⭐ 5.0 Rating📍 39 Reviews🏠 108 Total Sales
CRMLS MLS listing management
LiveReal Work
Real Estate VAListing Mgmt

MLS Listing Management via CRMLS/Matrix

🏠 Active Listings📋 CRMLS/Matrix✅ Full Input
🏠 Active Listings📋 CRMLS/Matrix✅ Full Input
Canva marketing design workspace
LiveReal Work
MarketingDesign

Marketing Design & Content Creation

🎨 Canva📱 Social + Print🏠 RE Marketing
🎨 Canva📱 Social + Print🏠 RE Marketing
CAR.org ZipForm transaction management
LiveReal Work
TransactionsOperations

Transaction Management via CAR.org / ZipForm

📋 ZipForm🤝 C.A.R. Member📄 Transactions
📋 ZipForm🤝 C.A.R. Member📄 Transactions
Century 21 CRM dashboard
LiveReal Work
CRMOperations

CRM & Transaction Dashboard — Century 21

📊 72 Contracts🏢 Century 21⚙️ Operations
📊 72 Contracts🏢 Century 21⚙️ Operations
📄

Real Estate SOP System
Screenshot coming soon

OperationsDocumentation

Real Estate SOP & Process Documentation

Step-by-step workflow documentation for recurring real estate tasks — from listing prep to closed escrow campaigns, standardized for consistency.

📋 In Progress

My toolkit

Tools I Work With.

Organized by business function — with honest experience levels.

CRM & Real Estate

Follow Up BossExperienced
Jtek NavigationExperienced
SalesforceExperienced
HubSpotExperienced
Zillow Premier AgentExperienced
LoopNet / RentSpreeExperienced

Transactions

ZipFormExperienced
DocuSignExperienced
RentSpreeExperienced
CRMLS / MatrixExperienced

Creative & Media

Adobe Lightroom / PSExperienced
Premiere Pro / DaVinciExperienced
CubiCasa & MatterportExperienced
Canva & CapCutExperienced
TikTok & InstagramExperienced

Productivity

Google WorkspaceExperienced
Microsoft OfficeExperienced
NotionExperienced
ClickUpExperienced
Asana / TrelloExperienced

Communication

SlackExperienced
ZoomExperienced
Microsoft TeamsExperienced

AI & Automation

ChatGPTExperienced
ClaudeExperienced
ZapierExperienced
GeminiExperienced
PerplexityExperienced

Why work with me

Built on
Real Experience.

  • ✓7+ years in operations and administration
  • ✓4+ years in real estate sales and support
  • ✓Supports a U.S. real estate professional
  • ✓AI automation and workflow optimization experience
  • ✓Strong CRM and Salesforce background
  • ✓Executive Assistant experience
  • ✓Detail-oriented, process-driven, proactive

Ideal clients

Real Estate AgentsBrokerages StartupsSmall Businesses Coaches & ConsultantsAgencies Property ManagersEntrepreneurs

Not sure if I'm the right fit? Send me a message — happy to talk through your needs before we commit to anything.

Get in Touch

Where I've been

A track record built
across property & tech.

2026 – Present
U.S. Private Real Estate Media Company (Oregon Real Estate Media)
Real Estate Media & Post-Production Specialist (Part-Time)

Perform Quality Control (QC) for real estate photo packages before final delivery to realtors for Oregon MLS and Zillow listings. Check for editing errors, image ordering, and overall quality; perform minor retouching in Adobe Lightroom/Photoshop and route major corrections to the editing team. Create schematic floor plans via CubiCasa. Produce interactive 3D virtual tours using Matterport and Zillow 3D Home. Edit cinematic listing videos using Adobe Premiere Pro and DaVinci Resolve. Oversee project file organization, media delivery, and light Instagram client outreach.

Photo Quality Control (QC)Oregon MLS & Zillow Adobe Lightroom & PhotoshopCubiCasa Floor Plans Matterport 3D ToursZillow 3D Home Premiere Pro & DaVinci ResolveMedia Delivery & File Org Instagram Outreach
2024 – 2026
Confidential U.S. Residential Real Estate Client
Real Estate Virtual Assistant

Drove day-to-day U.S. residential real estate operations across lead generation, CRM management, transaction support, and marketing. Sourced ~10 new leads per day from Zillow, LoopNet, and RentSpree. Maintained Jtek Navigation and Follow Up Boss records including contacts, tags, tasks, and follow-up systems. Grew TikTok and Instagram from ~80 to 4,000+ followers through consistent content and engagement. Executed drip email campaigns 3× per week to ~500 contacts per campaign. Coordinated 1–2 purchase and 1–2 lease/rent transactions per month through car.org, ZipForm, and DocuSign. Maintained CRMLS listing accuracy and built Zapier automations connecting Google Workspace, ZipForm, Viber, WhatsApp, Zillow, RentSpree, and LoopNet.

Lead GenerationFollow Up Boss Jtek NavigationZipForm & DocuSign CRMLSZapier Automation Social Media GrowthEmail Campaigns
2024 – 2025
Ayala Land International Sales
International Executive Assistant

Supported an international real estate sales team led by the Regional Director, coordinating operations for ~25 agents across the Middle East, Asia, the UK, and the U.S. Delivered daily inventory reports, property refresher sessions, and onboarding/training support for newly hired agents. Coordinated ~3 meetings per day and prepared weekly consolidated sales, performance, YTD, and quota reports. Managed up to 4 sales documentation workflows per day with internal departments, agents, and clients. Implemented a Zapier workflow integrating Viber, Telegram, and WhatsApp with Salesforce to capture agent messages and trigger alerts.

Executive Support25-Agent Team Coordination Sales ReportingAgent Onboarding SalesforceZapier Automation
2019 – 2024
Robinsons Land Corporation
Administrative Assistant → Estate Assistant Manager

Progressed from Administrative Assistant to Estate Assistant Manager. Supports a 30-hectare destination estate in Pasig City. Coordinated a 10-person internal team and ~20 cross-functional stakeholders, engaging ~100 contacts monthly. Managed monthly billing for 5 third-party service providers and ~30 payment transactions monthly. Supervised a 58-person outsourced operations workforce after promotion. Resolved a 7-month third-party billing backlog within the first week in the Estate Assistant Manager role. Built and implemented an inquiry-management workflow using Zapier, Google Workspace, ClickUp, SAP, Salesforce, and QuickBooks, improving visibility across inquiry status, task ownership, and follow-up.

Estate Operations58-Person Team Supervision Vendor & Billing ManagementEvent Coordination Zapier AutomationProcess Improvement

Remote work ready

Built for Remote.
Reliable by Design.

Fast internet, a dedicated workspace, and the right tools — everything a remote operations partner needs to deliver consistent, high-quality work without interruption.

252.35
Mbps Download
212.96
Mbps Upload
10ms
Ping
Internet Speed Test
⚡
Fiber Connection
Converge fiber internet via Data-Beam Business Solution — built for uninterrupted video calls, file uploads, and cloud-based work.
⏰
⏰
Philippine Time (UTC+8)
Flexible availability to overlap with U.S. time zones (PST/EST). Experienced working asynchronously with U.S.-based clients.
💻
Dedicated Workspace
Private, quiet home office setup. No background noise or interruptions — professional video call environment ready at all times.
My Resume
Want the full picture?
Download my CV and see my full experience, skills, and background.
Download CV (PDF)
Ready to start?

Let's get your operations
running smoother.

Whether you need a VA to manage your CRM, automate your workflows, or handle the day-to-day — I'm ready to jump in.

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